# Users and roles

> A user in MailCamp is a person with their own login to your account. Each user is given a role that decides which parts of the account they can open. Users are managed by an administrator under Administrator → Users.

## What it is

An account can have several users. Every user signs in with their own e-mail address and password, so nobody has to share credentials. What a user is allowed to do is controlled by their **role**. Each user takes up one **seat** in the subscription, so the number of users affects the account's price.

## Key concepts

- **User**: a person with a login to the account. Has a name, an e-mail address (the login), a role, a language and a timezone.
- **Role**: a set of permissions. Two roles are built in: **Administrator** (full access, including billing and user management; can create users of their own, which makes it the recommended role for a separate department or team) and **User** (works with campaigns, contacts and reports, but cannot change account-wide settings or users). Custom roles with hand-picked permissions can be created under Administrator → Roles. Only an administrator can hand out the Administrator and User roles.
- **Seat**: the subscription allowance for users. When all seats are taken, no new user can be created until a user is removed or the subscription is upgraded.
- **Timezone**: scheduled sends and reports are shown to a user in their own timezone.
- **Sign in as**: an administrator can open the account as another user, after confirmation, to see exactly what that user sees. Signing out returns to the administrator's own account.
- **Activity**: a per-user log of events such as sign-ins, with IP address and timestamp.

## Common workflows

### Creating a user

1. Open **Administrator → Users** and choose **Create a new user**.
2. Enter the first name, last name and the e-mail address the person will sign in with.
3. Pick a user role.
4. Pick the region and timezone the person works in.
5. Save. The user receives an e-mail with a link to set a password and sign in.

If the subscription has no seat available, the form explains this instead of showing the fields.

### Managing an existing user

Open a user from the list. The page has four tabs:

- **Settings**: name, login address, role and timezone.
- **Preferences**: whether the user receives system e-mail notifications.
- **API center**: allow or block API access for this user. Blocking it disables every API token the user created.
- **Activity**: the user's activity log.

Administrators edit their own account under Settings → Account, not here.

### Assigning credits to a user

When the account is configured to divide usage credits per user, the row menu offers **Assign credits** to set how many sends a user may use within the billing cycle, bounded by the credits still available in the company.

## Relationship to workspaces

Users are members of your own company. To let someone from outside the company work in the account, or to give a company user access to a specific workspace, use Settings → Workspace instead (see the workspaces document).